Shipping & Returns

Shipping

All orders are processed within Monday to Fridays business days (excluding weekends and holidays) after receiving your order confirmation email.
Free delivery is available for all orders in Australia.
Deliveries are made from [9 am to 4 pm ] on [weekdays days]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

 

Return & Refund

Thanks for shopping at fqshop.com.au. If you are not entirely satisfied with your purchase, we’re here to help.

 

Return

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Return Address:

Achieva Agents Pty Ltd

Unit2, 19 Hotham Pde

Artarmon, NSW 2064

P:1300 850 662

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.

 

QUESTIONS AND CONTACT INFORMATION

If you have any questions on how to return your item to us, contact us at support@achievaagents.com.au or by mail at Achieva Agents Pty Ltd Unit 2/19 Hotham Parade, Artarmon, NSW, 2064,